Privacy Policy

Effective Date: This Privacy Policy is effective as of the date of your first use of the website or engagement with our services and applies to Shiphrelthak ("we," "us," or "our"), which operates the website shiphrelthak.world and provides space organizing, decluttering, custom storage design, and minimal living consultation services in Tustin, California and the surrounding areas.

We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, store, and safeguard your information when you visit our website, contact us for a consultation, book or receive our organizing and decluttering services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or provide us with your personal information.

Information We Collect

We collect information that you provide directly to us, information that we obtain automatically when you use our website, and in some cases information from third parties. The types of information we collect depend on how you interact with us.

Information You Provide Directly

When you request a consultation, book a home audit, custom storage design, full-space organization, or minimal living consultation, or when you contact us via our website contact form, by telephone at +1 949 438 0150, by visiting our location at 17602 17th St Suite 102-321, Tustin, CA 92780, United States, or via contact@shiphrelthak.world, we may collect the following categories of personal information:

• Identity and contact data: Your full name, email address, telephone number, and mailing or property address. We use this information to schedule appointments, send confirmations and reminders, deliver our organizing and decluttering services at your location, and communicate with you about your projects.
• Project and preference data: Details about your space (e.g., type of rooms, square footage, existing storage), your goals for organization and decluttering, preferences regarding donation or disposal of items, accessibility or scheduling constraints, and any other information you choose to share when planning or receiving our services. This information helps us tailor our approach and provide effective, personalized organizing solutions.
• Communications: The content of your messages, emails, and other correspondence with us, including inquiries, feedback, and any notes we take during or after consultations and sessions. We retain these to provide continuity of service, address follow-up questions, and improve our offerings.
• Consent and preferences: When you submit our contact form, you may be asked to consent to the processing of your personal data in accordance with this Privacy Policy. We record your consent where required by law and respect your preferences regarding marketing communications if you have opted in or out.

Information Collected Automatically

When you access or use our website, we or our service providers may automatically collect certain technical and usage information, such as your IP address, browser type and version, operating system, device type, referring URL, pages viewed, dates and times of access, and similar data. This information is used to operate and secure our website, analyze trends, and improve the user experience. We may use cookies and similar technologies as described in our Cookies Policy. We do not use this data to identify you personally unless it is combined with other information you have provided or we are required to do so by law.

Information from Third Parties

We may receive limited information from third-party service providers (for example, payment processors or scheduling tools) in connection with the services they provide to us. We use such information only in accordance with this Privacy Policy and the agreements we have with those providers. We do not purchase or otherwise obtain lists of personal information from data brokers for marketing purposes.

Legal Basis and Purposes for Processing

We process your personal information only where we have a lawful basis to do so. In the United States, our primary bases are: (1) your consent, where you have given it; (2) performance of a contract or steps prior to entering into a contract (e.g., providing organizing and decluttering services you have requested); (3) our legitimate interests (e.g., operating our business, improving our services, communicating with you, and protecting our rights), where those interests are not overridden by your rights; and (4) compliance with legal obligations.

We use the information we collect for the following purposes:

• To provide, manage, and improve our space organizing, decluttering, custom storage design, and minimal living consultation services, including scheduling, performing in-home sessions, preparing plans and recommendations, and conducting follow-up.
• To communicate with you about your inquiries, appointments, quotes, project status, and any other matters related to your engagement with us.
• To send you service-related notices and, where you have opted in, information about our services, tips, or promotions, in accordance with your preferences.
• To respond to your requests, comply with your instructions (e.g., consent preferences), and honor your rights regarding your personal data.
• To analyze and improve our website, services, and business operations, including understanding how visitors use our site and how we can better present our organizing and decluttering offerings.
• To protect the security and integrity of our website, systems, and services, and to detect, prevent, or address fraud, abuse, or other illegal or harmful activity.
• To comply with applicable laws, regulations, legal process, or governmental requests, and to enforce our agreements and protect our rights and the rights of others.

We do not use your personal information for purposes incompatible with those described above without notifying you and, where required by law, obtaining your consent.

Disclosure and Sharing of Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as website hosting, email delivery, payment processing, scheduling tools, or analytics. These providers are contractually obligated to use your information only as necessary to perform the services and to protect it in accordance with applicable law and our instructions. We do not authorize them to use or disclose your information for their own marketing or other purposes.
• Legal and regulatory: We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to comply with the law, protect our rights or property, protect the safety of our clients or others, or respond to government or regulatory requests.
• Business transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, and any choices you may have.
• With your consent: We may share your information with other parties when you have given us explicit consent to do so.

We do not share your personal information with third parties for their direct marketing purposes unless you have opted in to such sharing.

Data Security

We implement appropriate technical, physical, and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, loss, or destruction. These measures include, but are not limited to: secure transmission of data (e.g., encryption where appropriate), access controls and authentication, secure storage, and regular review of our security practices. Our staff and any contractors with access to personal data are bound by confidentiality obligations and are trained on data protection and security.

Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal data. You are responsible for maintaining the confidentiality of any account credentials or other access information you use to interact with us. If you believe your information has been compromised, please contact us immediately using the contact details below.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide our organizing and decluttering services, handle inquiries and follow-up, resolve disputes, comply with legal and regulatory obligations (e.g., tax, consumer protection), and enforce our agreements. Retention periods may vary depending on the type of data and the purpose of processing. For example, we may retain contact and project information for the duration of our relationship and for a reasonable period thereafter to address follow-up questions or legal requirements; we may retain certain records for longer where required by law. When personal data is no longer needed for these purposes, we will securely delete or anonymize it in accordance with our data retention policy and applicable law.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• Access: The right to request access to the personal data we hold about you and to receive a copy of that data in a structured, commonly used format where technically feasible.
• Correction: The right to request correction of inaccurate or incomplete personal data.
• Deletion: The right to request deletion of your personal data, subject to certain exceptions (e.g., where we are required to retain it for legal purposes).
• Restriction: The right to request restriction of processing of your personal data in certain circumstances.
• Objection: The right to object to processing of your personal data where we rely on legitimate interests, and the right to object to processing for direct marketing purposes.
• Portability: The right to receive your personal data in a portable format and to transmit it to another controller where applicable.
• Withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Complaint: The right to lodge a complaint with a supervisory authority in your jurisdiction if you believe our processing of your personal data violates applicable law.

To exercise any of these rights, or to ask questions about our data practices, please contact us using the contact details provided at the end of this policy. We will respond to your request within the time frame required by applicable law. We may need to verify your identity before processing your request. In some cases, we may be unable to fulfill your request (for example, if we are required to retain the data by law); we will explain the reason in our response. If you are in the European Economic Area or another jurisdiction with specific data protection laws, additional rights or procedures may apply as set forth in those laws.

Children's Privacy

Our website and our organizing and decluttering services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems in accordance with applicable law.

Third-Party Links and Services

Our website may contain links to third-party websites or services (for example, mapping services, external resources, or partner sites). This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to read the privacy policies of any third-party sites you visit. Your use of third-party services is at your own risk.

International Transfers

Our business is based in the United States, and your information is processed and stored in the United States. If you access our website or use our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. The data protection laws in these countries may differ from those in your country of residence. By using our website or services, you consent to the transfer of your information to the United States and other countries as described in this policy. Where required by law, we will implement appropriate safeguards (such as standard contractual clauses) for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated policy on this page and update the "Effective Date" or similar reference at the top. For material changes, we may provide additional notice (e.g., by email or a prominent notice on our website) where required by law or where we deem it appropriate. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after the posting of changes constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should discontinue use of our website and services and contact us regarding your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information in connection with our organizing and decluttering services, please contact us:

Shiphrelthak
17602 17th St Suite 102-321
Tustin, CA 92780, United States

Phone: +1 949 438 0150

You may also reach us via the contact form on shiphrelthak.world or at contact@shiphrelthak.world. We will respond to your inquiry as promptly as practicable.