Return Policy

Effective Date: This Return Policy is effective as of the date of your first booking or engagement with our services and applies to all organizing and decluttering services provided by Shiphrelthak.

Shiphrelthak provides professional space organizing, decluttering, custom storage design, and minimal living consultation services. Because our offerings are services (labor, expertise, and planning) rather than physical goods, traditional "returns" in the sense of returning a product for a refund do not apply in the same way. This Return Policy explains in detail how we handle cancellations, rescheduling, refunds, service adjustments, and disputes in relation to our organizing and decluttering services. Please read this policy carefully. By booking or paying for our services, you acknowledge that you have read, understood, and agree to this Return Policy, unless we have agreed in writing to different terms for your specific engagement.

Nature of Our Services

Our services include, but are not limited to: home audit sessions (in-person assessment and planning); custom closet and storage design (layout, recommendations, and in some cases coordination with installers); full-space organization (decluttering, sorting, containing, and labeling across one or more rooms); minimal living consultation (guidance on reducing possessions and maintaining order); and related follow-up or add-on sessions. These services are performed in person at your location (or as otherwise agreed in writing) and involve labor, planning, expertise, and time. Once a session has been completed or a design or plan has been delivered, the service has been consumed and cannot be "returned" in the physical sense. This policy is designed to set clear, fair expectations for cancellations, rescheduling, refunds, and any service-related concerns or disputes.

Booking, Payment, and Confirmation

When you book a service with Shiphrelthak, you may be required to pay a deposit, a percentage of the total fee, or the full fee in advance, as communicated at the time of booking or in your quote, proposal, or service agreement. Payment terms (including accepted methods of payment, due dates, and any non-refundable portions) will be specified in your booking confirmation, invoice, or separate written agreement. By completing payment, you agree to the terms of service applicable to that engagement and to this Return Policy, unless we have agreed in writing to different terms. We reserve the right to refuse or cancel a booking if payment is not received as agreed or if we determine that we cannot fulfill the service for any reason. In the event we cancel a booking for reasons within our control, we will refund any amount already paid for that booking in accordance with this policy.

Cancellation by You

If you need to cancel or reschedule your appointment or service, please contact us as soon as possible by phone (+1 949 438 0150), via the contact form on shiphrelthak.world, at contact@shiphrelthak.world, or in person at 17602 17th St Suite 102-321, Tustin, CA 92780, United States. We request at least forty-eight (48) hours' notice for cancellations or rescheduling. Cancellations or rescheduling requests made with less than forty-eight (48) hours' notice may result in a cancellation fee, such as retention of a deposit or a percentage of the service fee, as specified at the time of booking or in your service agreement. If no specific cancellation fee was agreed, we reserve the right to retain a reasonable portion of the fee to cover costs incurred (e.g., scheduling, preparation) or to apply it as credit toward a future booking, at our discretion. We understand that emergencies, illness, and unforeseen circumstances occur; we encourage you to communicate with us as soon as possible. We will consider your situation on a case-by-case basis and may waive or reduce a cancellation fee where we deem it appropriate. Repeated last-minute cancellations or no-shows may result in our requiring full prepayment or declining future bookings.

Cancellation by Us

We reserve the right to cancel or reschedule a service due to circumstances beyond our control, including but not limited to: illness or emergency affecting our staff; severe weather, natural disaster, or other force majeure events; safety concerns at your location; or other events that make it impracticable or unreasonable to perform the service as scheduled. If we cancel a scheduled service for such reasons, we will offer to reschedule at a mutually convenient time or provide a full refund of any amount already paid specifically for the cancelled service. We will not be liable for any indirect, incidental, or consequential losses arising from such cancellation (e.g., travel costs, lost time) beyond the refund of the service fee paid to us. If we cancel for reasons within our control (e.g., operational decision), we will refund any amount paid for the cancelled service and, where appropriate, offer to reschedule or provide alternative options.

Refunds for Services

Refund eligibility depends on the stage of the service and the reason for the request.

• Cancellation before service has begun: If you cancel before the service has begun and you have given the required notice (or we have agreed to waive the notice), we will refund any amount paid minus any non-refundable deposit or cancellation fee that was clearly disclosed at the time of booking or in your service agreement. If no such fee was disclosed, we will refund the full amount paid for the cancelled portion of the service.
• Service already performed: If the service has already been partially or fully performed, no refund will be given for the portion of the service that has been completed, unless we have failed to perform the service as agreed in a material way, or you are otherwise entitled to a refund under applicable law. For example, if you have booked a multi-session package and you cancel after the first session, we will not refund the fee for the first session that was already provided; we may refund or credit the unused portion in accordance with our package terms and this policy.
• Failure to perform: If we fail to perform the service as agreed (e.g., we do not show up for a scheduled session without notice, or we materially breach our obligations under the agreement), you may be entitled to a full or partial refund. We will work with you in good faith to resolve the issue, which may include a refund, rescheduling, or other remedy as appropriate.

Refund requests must be submitted in writing (e.g., via the contact form, email to contact@shiphrelthak.world, or mailed to our address). We will process valid refund requests within a reasonable time, typically within fourteen (14) business days of our confirmation of the refund. Refunds will be issued using the original payment method where possible, unless we agree otherwise. We may require you to provide information to process the refund (e.g., original transaction details). Refunds may be subject to processing delays from financial institutions.

Satisfaction and Disputes

Our goal is to ensure you are satisfied with our organizing and decluttering services. We work closely with you during sessions to align our approach with your goals and preferences. If you are not satisfied with the work performed, please contact us within a reasonable period (we suggest within seven (7) days) after completion of the relevant session to describe your concerns. We will work with you in good faith to address the issue. Depending on the circumstances, we may offer a follow-up visit, additional guidance, an adjustment to the scope or approach, or a partial refund where we determine it is appropriate and fair. We do not offer unconditional money-back guarantees for subjective satisfaction where the service was performed substantially as described and in accordance with the agreed scope. Each situation will be evaluated on its merits. If we are unable to resolve a dispute informally, the dispute resolution and governing law provisions in our Terms of Use may apply, or you may have rights under applicable consumer protection laws in your jurisdiction.

Physical Products

From time to time we may recommend or facilitate the purchase of physical products (e.g., storage containers, bins, labels, shelving, or other organizing supplies) as part of our services. Unless we explicitly sell such products to you and state a return or refund policy at the time of sale, any return or refund for physical products is subject to the policies of the manufacturer or retailer from whom they were purchased. We do not assume liability for third-party product returns, warranties, or defects. If we have sold a product to you directly, we will communicate the applicable return or refund terms at the time of sale and will honor those terms in addition to any applicable consumer law.

Gift Cards and Promotional Credits

If we offer gift cards, vouchers, or promotional credits for our organizing and decluttering services, their use may be subject to separate terms and conditions provided at the time of issuance. Unless otherwise stated in those terms, gift cards and promotional credits are non-refundable and may not be exchanged for cash. They may expire after a specified period; any unused balance may be forfeited after the expiration date. Unused balances may be applied to future services in accordance with the terms issued at the time of the gift or promotion. If we cancel a service that was booked using a gift card or credit, we will reinstate the value to the card or credit where applicable.

Chargebacks and Payment Disputes

If you dispute a charge with your bank or payment provider (e.g., a chargeback) without first contacting us to resolve the issue, we may suspend or terminate our relationship and may pursue recovery of the disputed amount and any associated fees. We encourage you to contact us first so we can address your concerns in accordance with this Return Policy.

Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated effective date. For active bookings or engagements that are already underway, the policy in effect at the time of booking will generally apply unless we have agreed in writing to different terms. We encourage you to review this policy periodically and to keep a copy of the policy that applied to your booking for your records. Your continued use of our services after the posting of changes constitutes your acceptance of the updated policy for future bookings.

Contact Us

For questions about cancellations, rescheduling, refunds, or this Return Policy, please contact us:

Shiphrelthak
17602 17th St Suite 102-321
Tustin, CA 92780, United States

Phone: +1 949 438 0150

You may also reach us via the contact form on shiphrelthak.world or at contact@shiphrelthak.world. We will respond as promptly as possible to assist you.